Some nice words from satisfied clients

We have lived in the Lehigh Valley for 14 years and have never encountered such quality customer service. After an extensive search we chose BROC for two reasons. Lori was excellent. Rating her a 10 is not enough. She is a 20. She was interested in exactly what we wanted. She carefully listened and came up with a design that worked. Her follow-through was like no other associate we encountered. I just can’t say enough about how impressed we were with her service.

We were very pleased with Kim and his associate installers. The work is highly professional. They were kind and kept things clean while they were here.

Thank you so much for a lovely bathroom. I have wanted this for several years. We are in heaven.

With all sincerity,
Claudine


To everyone at BROC,

Thank you so much for our beautiful new kitchen. We love it. Everyone on the team did a fantastic job.

Sasha- thanks for working closely with us, the great design, and keeping the cost within our budget.

Bob & Corey- we appreciate the quick demo of the old kitchen and the excellent craftsmanship and the attention to detail with the new cabinets.
Shawn- thanks for all of your planning, coordination, keeping everyone on schedule.

And to everyone else who we forgot to mention or worked behind the scenes to order material, receive material, load the trucks, etc.- thank you.
You make eating and entertaining much more enjoyable.

Pete and Nancy


After several meetings with Denise Connelly, I felt compelled to write to you to let you know my thoughts on her customer service orientation and her competence level. Over the past 2 years, I have had the opportunity to interface with 5 kitchen designers. Denise is the only one that I have the confidence in to entrust my kitchen and bathroom renovation with. The reason that BROC will ultimately receive my business is due to Denise. There are several attributes that Denise possesses that none of the other designers did. She exudes competence. Her personal style is not threatening yet she is able to clearly communicate her design intent. She is an outstanding listener who was able to hear what I was saying, which was less than clear, take a few magazine clippings that I had haphazardly gathered and somehow miraculously translate those few disjointed facts into a kitchen proposal that truly exceeded my expectations and was exactly what I was looking for. It is obvious that she is hard working and conscientious in her follow up and attention to detail. On top of all this, she is extremely patient!

Due to my line of work, I have had the opportunity to interface with a tremendous amount of designers over the past 12 years. I’d put Denise up there with the most elite best around. She is truly an asset to your organization and I feel so very fortunate to have had the opportunity to have her work on my personal project.

Thank you for providing this level of service and professionalism.

Sincerely,
Maxine


My husband and I are building a town house and would like to take the opportunity to let you know how happy we are with the service we received and especially dealing with Allen Sandt.

Allen was very friendly, courteous and extremely helpful in our selection of cabinets, etc. It made our entire experience at BROC Kitchens & Baths very enjoyable.

Thank you,
Ron & Carole


The most enjoyable part of my experience at BROC was working with Kimberly who couldn’t do enough to help us even though we had only a small job. All of the people we dealt with at BROC were fantastic. Phone calls were always promptly returned and the installation team was always prompt, friendly and conscientious. My wife and I are very satisfied customers! Keep up the great job!

Eric


I wanted to let you know how very pleased I am with BROC Kitchens. The result was outstanding. So, I would like to pass along to you how greatly impressed I am with Lori Miller and Denise Connelly. Both are exceptional designers. They had vision, expertise, and stick-to-it attitudes. They were problem solvers besides having a great deal of patience with their customer!

Our home has been improved “Mega-fold.”

Again, I would like to say thank you to your company and to say that you are quality all the way, demonstrated by the people you hire.

Kathy


We would like to compliment your company on a job well done on our kitchen renovation.

From our initial design consultation through the actual remodeling work, we received outstanding service from everyone involved. Denise and Sasha were creative and sticklers for detail- not to mention a pleasure to work with. Any questions or changes we had were addressed immediately and responses were always prompt and thorough. Shawn and his crew (notably Josh and Jim) did an excellent job on the renovations. Shawn was always available for questions and kept to his schedule like clockwork. He kept in constant contact with us through the entire job and was prompt and professional. Josh and Jim were a pleasure to have in our home.

The finished product is just what we had envisioned. It was well worth eating out for three months. We will definitely recommend your company to our friends and co-workers. Thank you again for your excellent service and quality work.

Sincerely,
Kevin and Karen


The most enjoyable part of my experience with BROC was the professionalism of everyone involved in the project. Lori was terrific to work with as was Shawn and all of the workers who came to our house. We had talked to so many people who had nightmare stories about their kitchen remodels, that we were very cautious in the beginning. But, by the way we were half way through the project, we knew we had nothing to worry about. Thanks so much for a great job!

Rhonda


Sasha-
We wanted to thank you again for being our creative partners in our bathroom renovation. We have never undertaken such a project, but you and Shawn made the experience such a great one.

Sincerely,
Kim & Gracia


Jim did a wonderful job explaining kitchen cabinets and countertops to us last Saturday when we stopped in to ask about our Cedar Creek kitchen options. Thanks so much! We're from the Reading area and Reading is famous for its pretzels, so please enjoy munching on these as a token of our appreciation.
Thanks again,

Peter & Mary Lou



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